Before your trip

Baggage Policy

Carry–on bags

One carry-on bag may be transported which has a maximum weight of 10 kilograms (22 pounds), and a maximum combined linear measurement (length + width + height) that does not exceed 115 centimeters (45 inches), since all carry-on luggage must be stowed in the overhead compartment or below the seat in front of the passenger.

Each passenger may take with them in the cabin, under their care and at no extra cost, one of the following articles:  women’s purse, blanket, cane, camera or binoculars, photography or video equipment or a laptop computer; baby items to be consumed during the flight, a baby carrier that complies with FAA standards; wheelchairs, crutches or prostheses for the use of the traveler, only if they depend on said items.

These articles can be transported within the cabin as long as their size, volume and weight do not inconvenience other people, and if they do not obstruct the emergency exits, aisles or doors.  In addition, they cannot affect passenger safety in the event of turbulence, an aborted takeoff or a high-impact landing.

Any carry-on bag that is too big or does not comply with the standard weight and shape criteria, will not be accepted as a carry-on, and must be checked in and sent in the baggage compartment.  On certain occasions, there may be carry-on baggage restrictions, depending on the capacity of the overhead compartments on certain planes, which can be applied even after boarding has started.

Therefore, some carry-on bags may be stowed in the baggage compartment.  If this procedure is carried out, the passenger will be given a ticket for their bag.

The following cannot be transported within carry-on baggage:  knives, blades, box cutters, switchblades or retractable knives, ice picks, sharp objects or similar items.

In addition, passengers must keep in mind that the transportation of liquids, gels and aerosols in carry-on luggage is restricted on international flights.  These items are understood to be water or other drinks, soaps, syrups, perfumes, creams, lotions, oils, toothpaste, shower or bath gel, pressurized containers like shaving cream or other types of foam, aerosols, and others.

The following are exempt from the above restriction:  medicine, liquids or gels for diabetics and other justifiable medical needs, baby bottles, breast milk, jars of food for babies or small children; passengers with special diet needs.

In the cases described above, the transportation policies are:  the containers must have a maximum inpidual capacity of 3.4 oz. / 100 ml, and must be packed in a transparent, self-sealing plastic bag of no more than one liter capacity (approximately 21 cm x 18.5 cm / 8.3 inches x 7.3 inches).  It must be subject to visual or x-ray inspection apart from the passenger’s carry-on bag.

If any of the articles do not fit in a 1 liter (1 quart) transparent zip-top bag, and/or they exceed 3.4 oz. / 100 ml, it must be declared to the inspection personnel in the waiting area or at the departure gate.

Similarly, any articles purchased at the duty-free store at the airports or on board the airplane are exempt from these restrictions.  Those articles must be packed in a sealed container, resistant to improper manipulation and the passenger must present satisfactory proof that the article was acquired in said stores within the airport on the day of travel, both for travelers leaving from an airport as well as for those in transit.

Baggage in tourist class

Baggage checked to or from the United States:  each passenger is allowed to transport two (2) pieces weighing up to 50 lbs. (23 kg) each, with a  maximum dimension of 158 cm (62 linear inches) each.

Checked baggage on domestic routes:  passengers are allowed to take two pieces with a combined weight of up to 50 lbs. (23 kg), with a maximum dimension of 158 cm (62 linear inches).

Baggage in Business Class and passengers with VIP card

Checked baggage on international flights:  two (2) pieces of up to 70 lbs. (32 kg), with  maximum dimensions of 158 cm (62 linear inches) each are allowed.

Invoiced baggage on domestic flights: passengers are allowed to take two pieces of with a combined weight of up to 66 lbs. (30 kg), and with maximum dimensions of 158 cm (62 linear inches) per passenger.

OVERWEIGHT BAGGAGE

Any overweight luggage is subject to the space available on the flight.

Baggage in Business Class and passengers with VIP card

On international flights, if the weight is greater than 71 lbs. (33 kg) and less than 100 lbs. (45 kg), the amount that must be paid if the flight is from Ecuador to the United States, is USD 112.00 and from the United States to Ecuador is USD 100.00.

On domestic routes, if the weight is greater than 70 lbs. (31 kg) and less than 99 lbs. (45 kg) in combined weight, the charge is USD 22.40.

Baggage in Economy Class

On international flights, if the weight is greater than 51 lbs. (23 kg) and less than 70 lbs. (32 kg), the charge that must be paid if the flight is from Ecuador to the United States is USD 61.60 and from the United States to Ecuador USD 55.00.

If the weight is greater than 71 lbs. (33 kg) and less than 100 lbs. (45 kg), the charge that must be paid if the flight is from Ecuador to the United States is USD 112.00 and from the United States to Ecuador USD 100.00.

On domestic routes, if the weight is greater than 50 lbs. (23 kg) and less than 71 lbs. (32 kg) in combined weight, the charge is USD 11.20

If the weight is greater than 71 lbs. (32 kg) and less than 99 lbs. (45 kg) in combined weight, the charge that must be paid is USD 22.40.

Oversize Pieces for passengers in Business Class, with VIP card and Economy Class

Oversized pieces on international flights larger than 158 cm (63 linear inches) and smaller or equal to 215 cm (85 linear inches), if the flight is from Ecuador to the United States have a cost of USD 112.00. If the flight is from the United States to Ecuador the cost is USD 100.00.

On domestic flights the baggage larger than 158 cm (63 linear inches) and smaller or equal to 215 cm (85 linear inches), has a cost of USD 56.00.

Additional Pieces for passengers in Business Class, with VIP card and Economy Class

These can be transported by the airline as long as there is space available.  On international routes, the charges for each additional piece are:

Weight less than or equal to 51 lbs. / 23 kg and dimensions of up to 158 cm (62 linear inches):  from Ecuador to the United States USD 112.00 for the first piece, and from the United States to Ecuador USD 100.00 for the first piece.

From the second piece onwards, from Ecuador to the United States USD 140.00 and from the United States to Ecuador USD 125.00.

Weight greater than 51 lbs. (24 kg) and less than 70 lbs. (32 kg) and size of up to 158 cm (62 linear inches):  from Ecuador to the United States USD 168.00 for the first piece, and from the United States to Ecuador USD 150.00 for the first piece.

From the second piece onwards, from Ecuador to the United States USD 187.00 and from the United States to Ecuador USD 175.00.

Weight greater than 71 lbs. (33 kg) and less than 100 lbs. (45 kg) and size of up to 158 cm (62 linear inches):  from Ecuador to the United States USD 196.00 for the first piece, and from the United States to Ecuador USD 175.00 for the first piece.

From the second piece onwards, from Ecuador to the United States USD 252.00 and from the United States to Ecuador USD 225.00.

On domestic flights weight less than or equal to 50 lbs. (23 kg) and size of up to 158 cm (63 linear inches) the amount is USD 22.40.

If the weight is greater than 50 lbs. (23 kg) and less than 70 lbs. (32 kg) and size of up to 158 cm (63 linear inches) the amount is USD 33.60.

If the weight is greater than 70 lbs. (32 kg) and less than 99 lbs. (45 kg) and size of up to 158 cm (63 linear inches) the amount is USD 44.80.

GENERAL CONDITIONS

It is important to maintain up-to-date all documentation required by authorities both upon leaving the country of origin and entering the destination country.  Remember that the authorities can open and search bags even if they have been wrapped in plastic, without the need for the passenger to be present.

Baggage is considered to be clothing, personal articles and objects that are necessary for the dress, use, comfort or convenience of the passenger during their trip, whether as carry-on or checked baggage.

BAGGAGE ALLOWANCE FOR SPORTS EQUIPMENT

Surfboards and wind-surfboards on international flights: Passengers are permitted to carry a maximum of three (3) boards in the same bag, with a maximum weight of up to 70 lbs. (32 kg) and a maximum length of 12 feet (3.7 m). The fee from Ecuador to the United States is USD 140.00 and from United States is USD 125.00.

From the second bag onwards, an additional fee per piece applies, from Ecuador to the United States USD 140.00 and from the United States USD 125.00. Maximum weight 50 lbs. (23 kg).

In flights inside Ecuador, passengers are permitted to carry a maximum of three (3) boards in the same bag, with a maximum weight of up to 70 lbs. (32 kg) and a maximum length of 12 feet (3.7 m). The fee will be USD 56.00.

From the second bag onwards, an additional fee of USD 56.00 per piece applies. Maximum weight 70 lbs. (32 kg).

Here follows some advice on how to pack surfboards for air travel:

  • The fins must be removed.
  • Boards with fins attached can be accepted as long as the passenger signs a disclaimer that frees the airline from any responsibility for damage.
  • Carrying clothing or other articles in the surfboard bags is not permitted.
  • Surfboard bags which are damaged or unable to resist heavy handling will not be permitted.
  • Damaged surfboards will not be accepted

Passengers cannot transport the following items:

  • Windsurf boards.
  • Surfboards that are over 12 feet (3.7 meters) in length.
  • Scuba ping tanks.

If passengers want to transport this type of equipment they should contact the freight department.

The following items are considered as sports equipment: Kite surfing gear including board, kite, harness and direction bar, wakeboards.

Scuba ping Equipment: Passengers are permitted to transport the following items: air regulator, two fins, conventional harpoon, mask, and wetsuit, weight belt and high intensity underwater flashlights (scuba ping lights).

Golf Clubs: the following items are permitted as long as they are well packed and secured; golf club bag, 14 clubs, 12 balls, a pair of golf shoes.

Bicycles: Passengers are allowed to transport one (1) bike packed in a cardboard box with the pedals removed and the handlebars positioned parallel to the bike frame, or packed in bag designed for transporting bikes.

Fishing Equipment: Passengers are allowed to take a pair of boots, a net and two fishing rods, measuring between 62 inches (1.57 meters) and 85 inches (2.16 meters).

Archery equipment: Passengers may check bows and arrows packed in a bag designed to carry such equipment.

Skiing equipment: passengers may transport one (1) pair of skis, two (2) ski poles, ski boots or snowboard boots, snowboards.

Note: Some of the above equipment may be subject to local taxes.  The charges applied to sporting equipment can be changed without prior warning.

TRANSPORT OF MEDICINES

For your own personal comfort we recommend that you take your medicines in your carry-on bag.  If you have to check in your carry-on bag due to size restrictions, we suggest that you take out your medicines and keep them with you during your journey.  Be aware that medicines that are carried must comply with the security regulations and inspections of each airport.

TRANSPORT OF FOOD ITEMS

Passengers should be aware of the regulations determining what food items can be taken into each country.  However, we remind you of some important considerations when packing:

  • Do not transport perishable nor processed food items (fruits, vegetables, meats, milk etc.)
  • If you are to travel with food items they should be small and well packed within your permitted luggage.  They cannot be taken as loose luggage items, unable to travel on the same plane, as these could take up to nine (9) day to reach their destination.
  • Some foods can be declared on customs forms upon arrival.  Passengers should declare food items being carried in the respective documentation.  If they are not declared, one can be fined by the customs authorities of each country (in the United States up to US$ 1000).
  • On flights travelling to the Galapagos Islands, we remind passengers that they must present food items to SIGAL (Galapagos Quarantine and Inspection System) personnel.

TRANSPORT OF MUSICAL INSTRUMENTS

These objects can be checked as baggage, or as carry-ons – one instrument per passenger is allowed.  Musical Instruments can also occupy a seat on the airplane.  There are no extra charges for instruments that do not surpass the following restrictions:

  • Maximum weight of 22 lbs. /10 kg.
  • The maximum permitted linear dimensions are 45 inches/114.3 cm (length + height + width).

Musical Instruments occupying a seat: The passenger must pay the adult fair in the same class.  Passengers purchasing an extra seat for their musical instrument are allowed to check in two additional pieces of luggage.  To transport a musical instrument in this manner one must adhere to the following requirements:

  • Maximum weight should be no more than 165.3 lbs. / 75 kg.
  • Maximum height of 80 inches/203.2 cm
  • It must be possible to secure the musical instrument in the seat using the seat belt, if this is not possible the instrument will have to travel in the hold.

Musical Instruments as part of checked-in baggage: The instrument can be carried as one of the pieces within the baggage allowance, as long as it complies with the weight and size restrictions.  The passenger is responsible for assuring that the instrument is adequately protected for transport.  Musical instruments can also be checked-in as extra luggage, additional to the baggage allowance, but these will subject to space availability.  If a passenger has excess baggage and checks-in their instrument as one of the permitted pieces of baggage, the instrument will be subject to the respective oversize and/or overweight charges.

TRANSPORT OF PETS OR SERVICE ANIMALS

Every passenger and pet owner is responsible for ensuring that their pets meet the sanitary requirements of each country and having the respective import permits for both the transit and/or destination country, as well as presenting the vaccine certificates issued by the vet.  On international and domestic flights passengers are only allowed to transport cats and dogs.

Transporting pets in the cabin: this service has an additional charge of US 112.00 each way, from Ecuador to the United States, and United States to Ecuador USD 100.00.

For flights within Ecuador pets are part of the baggage allowance permitted by passengers to take on domestic flights, if the weight of the pet together with the luggage is more than the baggage allowance, overweight charges will apply.

Remember that the container for the animal must be spill proof and the animal should be able to stand up and turn around within the container.  Each passenger may take one (1) container with one (1) pet inside.

There is a limit of three (3) pets allowed in the cabin of any given flight.  For this reason, passengers transporting pets must confirm the reservation for their pet by calling our Call Center.  This reservation must be made prior to the departure date in order to confirm that there is space available for the pet.

Trained service animals must have a certificate proving that they are emotional support animals, guide dogs or of assistance. The issuance of the document must be no more than one year prior to the flight’s departure date and must have authorization to board. Remember that the pet must travel in the same flight as its owner and stay within the container while it is aboard the airplane.  The passengers travelling with the pet in the cabin may not sit in aisles with piding panels or emergency exits.

The permitted weight and size of the pet containers is:

  • Maximum weight: 17 lbs. (8 Kg) including the pet.
  • Maximum measurements: 17 inches (43.2 cm) in length x 12 inches (30.5 cm) in width and 7 inches (17.8 cm) height.
  • These charges can be changed without prior warning.

Transport of pets in the hold: Pets are allowed to travel in the hold (dogs and cats) by paying an extra charge.  The maximum weight for the container including the pet is 150 lbs. (68 kg), including the cage, in which the pet must be able to stand up and turn around.  The extra charges are the following:

On flights from Ecuador to the United States the amount will be USD 168.00 up to 25 kg, if the weight exceeds 25 kg the cost will be USD 224.00 (each way).

On flights from United States to Ecuador the amount will be USD 150.00 up to 25 kg, if the weight exceeds 25 kg the cost will be USD 200.00 (each way).

On domestic flights pets are part of the passenger baggage allowance, if there is excess weight a fee will be charged according to the overweight chart.

Guide Dogs and Assistance animals: Pets are only allowed in the cabin if they go as guides, for permission passengers must present the certificate that certifies the dog as a guide dog, and the dog must have its own harness and leash.  There is no extra charge if the animal is a guide for the passenger.

Animals for emotional support: For the animal to be accepted in the cabin it is necessary to present the corresponding documentation supplied by a professional psychiatrist, which declares that the passenger has a mental health condition and that they are being treated professionally.  Additionally documentation must mention what emotional support the passenger receives from the travelling animal. The issue date of the medical document must be no more than one year prior to the flight´s departure date.

PROHIBITED BAGGAGE

Under no condition the airline will allow articles on the plane that are considered as dangerous and which could affect the security of those aboard our flights.  Passengers are not permitted to transport within checked-in or carry-on bag the following items:

  • Explosives: grenades, ammunition, incendiary material, gunpowder, articles for fireworks, flares, fire lighting liquids.
  • Gas: Compressed gases (highly refrigerated, inflammable or slow combustion, and poisonous) such as liquid butane, oxygen, nitrógeno.
  • Inflammable liquid: fuel oils, inflammable alcohol, fuel, ether, paints, solvents.
  • Inflammable solids: substances that are at risk of spontaneously combusting. Substances that when in contact with water, emit inflammable gases; camphor, sulfur, phosphorous.
  • Oxidant materials: calcium chloride, peroxides, ammonia nitrate fertilizers.
  • Toxic or Infectious substances: poisonous and infectious substances such as insecticides, pesticides, weed killers, viral organic products.
  • Radioactive material
  • Corrosive agents: inflammable substances such as acids, ammonia, alkaline substances, mercury, batteries that contain liquid, toxic substances, including pressurized (aerosols) or un-pressurized gases. Charges for fire extinguishers, solvents and dissolvent.

ARTICLES THAT ARE PERMITTED AS REGISTERED BAGGAGE

Some articles can be transported as special baggage as long as they are packed in accordance with the established security procedures; this procedure should be carried out prior to the flight.

Wheelchairs in use: The passenger may, in addition to their 2 pieces of luggage, take a wheelchair in use (out of the box and with the passenger using it) without extra charge.

Wheelchairs as baggage: The passenger may, in addition to their 2 pieces of luggage, take a wheelchair that is not in use, but required by the passenger in the destination city. The wheelchair will be subject to weight and size measurements of any normal piece.

Wheelchairs / motorized mobility assistance devices powered by dry cell batteries:  All motorized mobility assistance devices which are powered by dry batteries may be transported, as long as the battery has been disconnected, the terminals protected against short-circuits and the battery has been secured to the wheelchair of motorized mobility assistance device.

Remember that it is the passengers’ obligation to declare all dangerous articles to the Airline.  Carrying dangerous articles on an airplane is illegal and subject to the corresponding penalty.  We remind passengers that if you have any doubts you must consult our staff for more information.

Special recommendations for packing baggage:

  • Place the heaviest articles at the bottom of the bag; packing in this way will prevent your clothes from creasing.
  • Put shoes in small plastic bags so that the dirt and grease doesn´t make the clothes dirty.
  • Place liquids (shampoo, lotions and cosmetics), in plastic containers and these within a plastic bag so that they don´t spill out.
  • Do not place fragile articles in your baggage.  The damage or breakage of these items could be inevitable.  This is because the space within the hold is limited, and luggage is placed on top of other luggage; and even though the luggage within the hold is secured with netting, luggage can move around during the flight due to changes in the angle of flight.
  • Passengers are advised to not carry in their checked-in baggage the following items: photographic equipment or videos, money, jewels, electronic devices, medicines, medical prescriptions, keys, glasses, cellular phones, digital devices, laptops or any electrical equipment, including software or components, expensive pens or fountain pens and documents or articles that they consider unique.  If they are going to transport such items they should be taken in the carry-on baggage.
  • Choose bags that comply with the airline company´s regulations, for your safety and comfort.
  • Before checking in your bag, remove all the tags from previous flights.  This is to avoid confusions and ensure that your baggage is not sent to another destination.
  • It is important to identify your baggage with your name, address, city, country and telephone number (s) (including area code) on the outside of your bag and within.  At the airline service desks you will be provided with tags for this purpose.
  • Carefully look after your baggage identification tag that are given to you at the check-in counter; and verify that the number of baggage identification tags is the same as the checked bags and that the destination coincides with your destination.
  • Remove any belt or object that sticks out from your luggage, as on the conveyor belts your luggage may become stuck and the luggage could be damaged.
  • The articles that are incorrectly packed (for example boxes) or those considered as fragile (for example framed paintings) could be marked with the Limited Responsibility ticket.
  • If customs regulations permit, luggage can be checked through to the final destination.  In some cases, for international flights at the connecting airport even though your baggage is checked to the final destination, you might have to collect it, go through customs at the connecting airport and return it to the Airline so that it may be placed on your connecting flight.
  • For your security never allow a stranger to remove, look after or carry your bags.
  • Immediately reclaim your luggage upon arriving at the destination airport baggage claim area.  Ensure that the baggage identification tag is the same as that given to you when checking in.
  • If you cannot find your luggage upon arrival, you should notify a member of staff working in the baggage reclaim area before leaving the airport.

BAGGAGE ON CODE SHARE FLIGHTS

If you trip includes a flight with one of our partners (code share), our baggage policy only applies when the first flight is with AeroGal, in all other cases the policy of our partner airline applies.

When purchasing two or more tickets, even if with the same airline, the baggage allowance permitted on each separate route will be applicable.  This means that the baggage of our passengers will be checked in and subject to the regulations applicable to the route which they are taking.

INFORMATION ON THE TRANSPORT AND DELIVERY OF LUGGAGE

AeroGal will transport baggage on the same flight as the passenger.  However, if for some reason the baggage does not arrive at the same destination together with the passenger, the airline will do everything possible to return the baggage to the passenger in the shortest possible time.  It is fundamental that if any piece of your luggage does not arrive, that you contact a member of staff, who are permanently available in baggage reclaim area at all airports.  At the service counter the passenger must fill out the respective documents before leaving the terminal, to coordinate the subsequent return of luggage that did not arrive.  Once the process is completed our agents will get in contact with the passenger, as soon as possible, in order to coordinate the delivery of said items.

For more information about the use and transfer of baggage we invite you to check our baggage policy.

Check-In

Travelers must have purchased an e-ticket to be able register at the airport counters; otherwise they will be subject to availability on the flight. You can make your e-ticket purchase at outlets in airports.

For the convenience of our passengers, check-in must be done with the following times prior to departure:

International Flights 3 hours in advance

Domestic flights 1 hour in advance

Flights to Galapagos 2 hours in advance

Passengers requiring special assistance must be present at check-in for domestic routes at least 1 ½ hours prior to departure.

Procedure that the traveler must follow to obtain their boarding pass

  • Purchase their e-ticket
  • Present themselves at the AeroGal check-in counter
  • Hand in and check their baggage
  • Take into account the restrictions on items that may not be transported in checked baggage.

After receiving your boarding pass, you must go to the departure lounge immediately after passing through security checkpoints.

VIP Lounges

Aerogal offers VIP lounges in the national airports for exclusive use of our members flying on domestic routes: MANTA, QUITO and GUAYAQUIL.

Recommendations:

  • The national VIP card grants access to our passengers on domestic flights to our local VIP lounges.
  • Present the valid VIP card.
  • Make proper use of facilities and services provided within the lounges.
  • Passengers under the influence of alcohol will not be allowed in the lounge.
  • The services provided are for the exclusive use and consumption inside the lounges.

Departure Lounge

Recommendations that you must take into account:

  • You must be in the departure lounge at least 30 minutes prior to departure time for domestic flights.

For international flights passengers must be in the departure lounge at least 1 hour prior to departure time.

LUGGAGE AND SERVICES
Check our luggage and service charges valid until February 29, 2012. HERE
Información de Viaje
Before your trip
During the flight
After the flight
Mapa Destinos